REFUND POLICY
Dear Valued Client,
At Moor Graphix, we are committed to providing you with exceptional service and a seamless project experience. To ensure transparency and clarity regarding our policies, we have outlined our no-refund policy for hours already committed to your project.
Our Commitment to Excellence:
At Moor Graphix, we take pride in our dedication to delivering high-quality design solutions that exceed our clients' expectations. Your satisfaction is our top priority, and we strive to provide a collaborative and enriching experience throughout the duration of our partnership.
Understanding the Nature of Committed Project Hours:
When you engage our services for a project, our team allocates resources, expertise, and time to meet your unique requirements. This commitment ensures that we can deliver results that align with your vision and expectations. As such, once project hours have been allocated and work has commenced, we are unable to offer refunds for these committed hours.
Reasoning Behind Our No-Refund Policy:
Resource Allocation: The moment we begin work on your project, we allocate our team members and resources to meet your specific needs. This commitment may involve turning away other potential projects to honor our dedication to your endeavor.
Professional Expertise:
Our team of skilled professionals invests time and expertise to bring your vision to life. The hours committed are a reflection of the talent and commitment invested in your project.
Communication and Collaboration:
We believe in open and transparent communication throughout the project lifecycle. If you have any concerns or questions regarding the progress of your project, our team is here to address them promptly. We are committed to ensuring that you are informed and satisfied at every stage of the process.
Flexibility and Project Adjustments:
While our no-refund policy applies to committed hours, we understand that projects may evolve or require adjustments. We are open to discussing any changes or modifications to the scope of work, and our team will work collaboratively with you to find solutions that meet your needs.
Your Satisfaction Matters:
Our ultimate goal is your satisfaction and the successful completion of your project. We appreciate your understanding of our no-refund policy, which enables us to maintain the high standards of service and commitment that Moor Graphix is known for.
Thank you for entrusting Moor Graphix with your project. We look forward to continuing our collaboration and bringing your creative vision to life.
PRIVATE POLICY
Welcome to Moor Graphix, where privacy isn't just a word; it's our way of life. So, grab a comfy seat, and let's chat about how we handle your info.
The Basics:
We're not interested in your secrets; we're here to design cool stuff. Any info you share with us stays with us.
What We Collect:
Names, emails, maybe a phone number – the usual suspects. Why? So we can reach out when your order is on its way or if there's a snag.
Cookies, Anyone?
Yep, we use cookies. Not the chocolate chip kind, unfortunately. These are for making your site experience smoother. Don’t worry; they're calorie-free.
Sharing is Caring (but Limited):
We might share your deets with shipping companies to get your goodies to you. But we won't spill the beans to anyone else. Promise.
Your Rights:
Feel like parting ways? No hard feelings. You can ask us to delete your info whenever you please. It's your data; you're in control.
Security First:
Our virtual bouncers are always on duty. We use fancy tech to keep your info safe. Fort Knox would be jealous.
Changes & Updates:
Tech evolves, and so do we. If we tweak our privacy policy, we'll shout it from the virtual rooftops. Keep an eye out for updates.
Remember, we're real people behind this screen, not data-hungry monsters. If you have questions, just hit us up. Privacy is cool, and so are you!
Warm regards,
Sid Washington
Owner
Moor Graphix